Satisfied guests always warm my heart

Jarmila Mrázková works as a receptionist at the "Carlsbad Plaza" hotel. Last autumn she was awarded an exclusive award of the panel of judges in the "Young Receptionist of 2008" competition. Apart from her job, she also studies law at the university college in Karlovy Vary, she speaks English, German, Russian and Spanish and dreams about her own bar on a beach of a country with pleasant warm weather.

1. How was the competition of receptionists organized?

The appearance before the panel of judges started with an interview and then we played a short scene. There were 10 competitors altogether, only two of them were from hotels outside Prague, including me. We all wore our hotel uniforms during the competition.

2. What sort of knowledge did the panel judge?

The questions were focused on the hotel industry. The judges asked questions about international hotel chains operating in the Czech Republic, existing hotel programs, Internet reservation systems or meaning of English terms used in the hotel industry. The panel also wished to know what we would like to achieve in five, ten years and why we had joined the competition.

3. Can you describe the "small scene" you played?

We were given hotel rules which we had to keep. It was confusing now and then, because they were different from the ones we use at our hotels. The judges assessed how we react in a particular situation and how we solve it. I think that the panel was impressed by my communication in English and efforts to solve the situation for the benefit of a guest. I did not prepare for the competition in any special way, because I find the everyday practice and regular hotel training as the best method of preparation.

4. What do you like in your job at the Carlsbad Plaza hotel best?

I love my work in general, from arrival of a guest till his departure, fulfilment of his wishes and requests. I also like administrative work connected with the work of a receptionist and to use the reception program. I enjoy speaking foreign languages and meeting various people. I would recommend Carlsbad Plaza for its unique nature – you cannot find such a wide scale of spa services and conference services at any other hotel in Karlovy Vary. My favourite place is the main reception. You know, we are the key point for our guests. Satisfied guests always warm my heart.


Jarmila Mrázková

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Published date: Aug 7, 2011

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